Villa Rosa Kempinski has re-opened its Italian restaurant, Lucca, after being closed for over two months in adherence to the Ministry of Health directive that banned sit-in dining in restaurants to forestall the spread of Covid-19.
The restaurant is now offering breakfast and lunch after it was given the green light to re-open early this month when it satisfied the Ministry of Health auditors with its observation of best practices in hygiene, health, and safety.
The hotel has also introduced a Staycation Package targeting families and individuals bored of staying at home without inter-country travel due to the prevailing curfew.
For Sh17,000 an individual or a couple will enjoy accommodation in a superior room, dinner and breakfast, early check-in, and check out.
The hotel is also offering complimentary accommodation for up to two children aged 6 years and below, while those 7-12 years pay 50 percent. The Staycation Package seeks to tap into the vast domestic market which has seen their travel promises dashed due to Covid-19 plus government mitigating factors such as curfew to and out of Nairobi.
The Staycation runs from 16th June to 31 December 2020.
To complement the Ministry of Health Covid-19 safety guidelines, Villa Rosa Kempinski has implemented a new safety model known as White Glove Service Operating Procedure which is a Kempinski worldwide operational strategy and safety quality management covering all areas of the hotels, while keeping in line with the regional safety and health regulations.
With quality and sophisticated service combined with authenticity and personal care being, one of the highest maxims of Kempinski Hotels, White Glove Service Operating Procedures will ensure all hotels are offering outstanding level of service and guest comfort even during and after the current Covid-19 situation.
To fully support the execution of the “Kempinski White Glove Service”, an extremely comprehensive guidebook has been launched. The 50 pages guidebook meticulously treats any kind of measures to be taken in all departments of the luxurious hotels ranging from arrival of the guests to set-up of public areas, food & beverage to housekeeping as well as spa areas to meeting spaces.
When it comes to the employees, they will from now on be carrying gloves during all guest interactions as well as in compliance with government regulations and advice masks, which have been produced for Kempinski by Italian hotel uniform designer Maurel, carrying the patterns of the Kempinski flower print.
Part of the amenities in all guest rooms will be mini hand sanitizers as well as guest masks. While hotel teams obviously have to keep their distance to the guests of at least 1.5 metres, all furniture in public areas has to be rearranged to keep social distancing rules for the convenience of guests.
Enhanced cleaning plans are provided by hygiene products supplier diversely through wall charts and online guidelines to visualize step by step the flow of disinfection and cleaning of all hotel areas.
Sanitizing stations are spread throughout the hotel, key cards are disinfected before and after usage, cloth towels in public toilets replaced by one-time-usage disposable towels, and professional air purifiers provide clean and fresh air.
Absolute privacy is offered to guests who upon check-in and during their stay decide not to allow any hotel team member to enter their room during their full stay period at the hotel.
While usually a “Do not disturb” sign is used temporarily, the new “Privacy” sign assures that requested services will still be handled, but in front of the guest’s room door.