Susan: My happiness is seeing smiles on the people’s face

Susan Ng’onga, the E-plus Managing Director

There is opportunity for young people to develop a career in EMS through training as emergency medical technicians and paramedics to safe more life and better the world.

Susan Ng’onga, the E-plus Managing Director was born in Kisumu as the third born in a family of eight children, and the first girl. She tutored in Arya Primary school in Kisumu and St. Alberts Ulanda Girls’ school in Migori County before joining Kianda College.

After collage, she was lucky to be employed by the late Hon. Mutula Kilonzo senior at his law firm where she worked as a Personal assistance from 1996-2003. From there, she landed a job at the Kenya RedCross Society of Kenya where she began his humanitarian job.

Although she believes that she landed at humanitarian job by luck, she began working her career upstairs as a personal assistant of Kenya Red Cross Secretary General, Head of Supply Chain Unit, General Manager Supply Chain, Acting Managing Director and finally currently the Managing Director of E-Plus. She has also served as the Kenya Red Cross Sacco (Kenred) Board chairman for three years.

During her early time career, she used to be passionate about Home Science in school, a career she believed was her destiny; unknowingly that God had already destined her to hospitality to alleviate human suffering and keep smiles to fellow humans; a career that she has remained to be so grateful of as well felt much in love with it.

Her success at the helm of E-plus has proofed her business acumen and passionate in managing, developing businesses and endeavours. Through her leadership, E-Plus was awarded Superbrands Status 2017/2018 by Superbrands East Africa, becoming the only EMS in East Africa to receive this award as well a recognition for its contribution in improving road safety from the Association of Kenya Insurers in 2015 during the Road Safety Awards.

She believes that despite huge demand and appetite for emergency medical services system in the country, still there is no formal emergency medical services systems (EMS) to serve Kenyans. This is the reason that E-plus is working so hard to change the situation and bringing hope to the sector so that others can follow.

To know more about her career, success, future plans and her strategies in managing such a giant company, Newscheckz was lucky to have one on one interview with Mrs. Ng’ongo. And below is her say.

Being a person who saw the birth, nurture, growth and now a reality of E-plus has not been an easy venture. What have you learned from this successful journey?

It is only your dreams, determination, patience, endurance, faith and passion that will push you towards your goal. Having support from the right people also is very important in achieving whatever you do. I thank my bosses for having faith in me.


What inspires you in this kind of job?

I get inspired in the operation of alleviating human suffering. My joy comes from seeing smiles on the faces of the clients we serve, and this gives me the strength to push further for better services.

Which personal attributes do you owe your success to?

Believing in self, diligence, commitment and passion. I am positive, and believe that everything is possible if you are committed to the mission. I am always seeking solutions and not dwelling on challenges. Personal development also plays a major role.

What point of advice can you give to upcoming leaders?

There is no shortcut in life. Hard work, patience and commitment are the sure ways to success, in addition to doing things right and doing the right things. Young people should be solution seekers. There will be challenges in organisations; the solution is not to quit but to face the challenges head-on and overcome them. The principles of management work magic.

Who are your role model?

Various people have mentored me at different stages in life. My parents have instilled in me values and principles that help me navigate life on a daily basis. My husband is my best friend, helper, comforter and the father of my children.

The late Hon Mutula Kilonzo, who was my first employer, taught me the importance of small and simple things in life that we always take for granted.

The late Mr A. A. Molu also taught me the importance of diligence, integrity and principles. Dr Abbas Gullet has instilled in me the value of believing in self, going beyond the call of duty and exploiting my potential to the fullest.

As you continue advocating for pre-hospital care. What are its main paybacks?

Proper pre-hospital care in the country has the potential of reducing the burden on our healthcare system.

Evidence-based research indicates that a well-established out of hospital acute medical care system can reduce mortality and morbidity from many common conditions. In an emergency situation, the first care you get is important and determines your treatment outcome. It is the determinant between life and impairment. Saving every life is important.

What is the biggest challenge with emergency medical services in Kenya and how can young people be part of the solution?

The biggest challenge in Kenya currently is that there are no formal emergency medical services systems (EMS) yet there is a huge demand. EMS in Kenya is yet to be regulated.

We have been part of the team that has been working with the Ministry of Health in formulating the National Emergency Medical Care Policy, which will go a long way in facilitating EMS. There is opportunity for young people to develop a career in EMS through training as emergency medical technicians and paramedics.

Away from office. What else do you do?

I am a farmer, doing both greenhouse and open field farming. I am also a very good cook. I like baking, grilling and trying new recipes with my daughter. I also love reggae music and I am a supporter of Manchester United by extension, courtesy of my son. Action movies like Escape from Sabibo are part of my favourite entertainment.

What are your strength that people might not be aware of?

I am particular and very good with record keeping and management. Ask anyone who needs certain information or documentation that I have been privy to. They know they will get it from me whether at home or in the office. I am also very good at keeping and maintaining contacts.






Elves Delz
Author: Elves Delz


Please enter your comment!
Please enter your name here